Versand

Shipping and Delivery

Cutoff time: 17:00 (GMT+00:00) Greenwich Mean Time (London) 
Order processing time: 3-5 business days (Mon-Fri) 
Delivery time: 5-10 business days (Mon-Fri)
Total shipping time from order to delivery: 8-15 business days

Order Processing

All orders are processed within 3 to 5 business days after receiving your order. Orders placed after 17:00 GMT will be processed the next business day.

Delivery Times

Within the United Kingdom, Spain, Italy, United States, France and Switzerland. 

- Courier: Royal Mail, Correos, Poste Italiana, USPS, La Poste and Swiss Post. 
- Shipping time: Deliveries typically take 5 to 10 business days after dispatch.

Shipping Options

We offer standard free delivery the United Kingdom, Spain, Italy, United States, France and Switzerland. There are no additional shipping options.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email that includes a tracking number, if applicable. You can use this number to track the status of your shipment here.

Address Changes

If there is an error in the delivery address, you have up to 24 hours after placing your order, or before the cutoff time if not yet reached, to make corrections. Please contact our customer service immediately.

Missing or Lost Packages

If a package does not arrive or is lost, please contact our customer service immediately via the contact form or email. We will collaborate with the courier to investigate the issue and provide a solution.

Privacy Policy

Your privacy is very important to us. We handle all personal information collected during the ordering and shipping process with the utmost confidentiality. For more information, please visit our privacy policy.

Returns and Refunds

For returns, please refer to our returns policy, which contains all details regarding returns and refunds.

Customer Service

For any questions or issues with your order, please contact our customer service at support@decoluxe.co.uk or visit our contact page.

Company Information

Company name: Premiere Trading
Chamber of Commerce Number: 72141425
Trading name: Decoluxe
VAT Number: NL002345521B09
Email address: support@decoluxe.co.uk
Phone number: +44 7883416054
Address: De Nieuwe Erven 3, 5431 NV Cuijk, Netherlands

Customer service Opening hours:
Monday to Friday: 09:00 - 17:00 (London time)

We strive to respond to you within 1 business day.